FAQ’s:
Worldwideticketsandhospitality.com
works with a small network of ticket specialists to ensure reliable service.
Provides a secure online marketplace only and is not the seller of, and does
not take responsibility for, any tickets sold through the online marketplace.
We do however offer you a 150% money-back guarantee: In the highly unlikely
case you do not receive tickets for the seats you ordered in time for the
match, we will refund 100% of your money back, plus we will offer you a credit
worth 50% of your original purchase towards another match.
How to book football tickets?
If
you already decided and want to attend a UK football match and now you want to
purchase football tickets. We can help everyone worldwide without a season
ticket to go and enjoy their favorite team live in the top football stadiums.
Just Go Through our website to search for the fixtures and match day seats at
all prices in various parts of the stadiums and follow these steps:
·
Select the match you want to attend
·
Select the ticket category you want to book
·
Select the number of tickets you need to book and click on buy
·
Fill in the required details and click "make payment"
Finally,
after completing these steps, we will do a credit card check against your
payment, when everything is fine we will confirm your order and send the same
to the ticket seller.
Why do prices vary?
Tickets
availability and their prices are set according to the market demand; they are
not determined by Worldwideticketsandhospitality.com. All the tickets are
listed and prices are managed by permitted ticket experts. Each ticket expert contests
with others to deliver you a large collection of tickets. Face value
refers to the price printed on the ticket or the purchase price in the primary
market. The face value can vary from the selling price of a ticket because the
tickets listed on Worldwideticketsandhospitality.com are sold by a third party
at "market value". If the event is in high demand, the selling price
can be much higher than the face value of the tickets.
Are tickets guaranteed?
Worldwideticketsandhospitality.com
works with a small network of ticket experts to make sure consistent service. Worldwideticketsandhospitality.com
provides a secure online platform only and is not the seller of, and does not
take any responsibility for, any tickets sold by the online platform. We do still
offer you a 150% money-back guarantee: In the extremely unlikely case you do
not receive tickets for the seats you booked in time for the match, we will do
a full refund against your money.
Are tickets for home/away
supporters?
All
listed tickets for an event are for the home team enclosures unless otherwise specially
stated. Therefore, if tickets are solely listed as "Behind the Goal"
or "long side" then they will be for home team fans. Sometimes, the
seller can also bid tickets for the visiting team part, but the tickets will be
defined as such, like Arsenal v Liverpool - the tickets for the visiting team will
be defined as "Visitors Section" or "Away Seats".
Worldwideticketsandhospitality.com
reserves the right to cancel any booking if there is an indication that the buyer
is an away team admirer when purchasing tickets allotted for home team supports
only.
Please
note, the above conditions do not apply to games that are played at a Neutral
Venue? Such as Champions League Final, Europa League Final, or World Cup
events. In such cases, the sellers normally state to which end their ticket
allocations fit. If there is no hint, seats con be assigned at either end of
the ground.
Are tickets sat together?
Tickets
are supplied and assigned in maximum groupings of 4 together. The seller can give
surety that no one will sit alone, so if you buy 3 or fewer tickets, these will
always be together. If you purchase 4 or more tickets, the seller can try to
get them all together, but they can be split into groupings of 2+2, 2+3, or 4+2,
etc. If the customer needs all tickets together, he can contact our customer service
helpline and our call representative will assist to find the required tickets.
What is the exact seat location of
the listed tickets?
The
exact location of seats most of the time cannot be revealed at the time of
booking as ticket enclosures are not confirmed to the ticket providers. That’s
why you may only find generic explanations of seat locations. You can assume
that the seat location may be the worst assigned within a general description,
few of the listings have more information regarding the distributions, but the
price can be higher for that. If you are unsure about the enclosure of the
seats based on the descriptions, you can see the venue maps or contact our
customer service team for further assistance.
The seller reserves the right to upgrade the customer’s seats if the seat
they order becomes unavailable. Tickets can however never be relegated without the approval
of the buyer or at an agreed concession. The grading of seats cheaper one to
best are as follows: Shortside Upper, Shortside Lower, Longside Upper, Longside
Lower, VIP Category, and Hospitality categories.
When will I receive my tickets?
For
football events, tickets are usually released by the clubs only the week before
the match. Ticket providers get all the tickets dispatched as soon as possible,
and buyers are informed via email when they are sent to them.
Deliveries
also rely on the format of tickets. These can either be physical tickets or in
most cases, tickets released in an electronic form and with QR codes. Most of
the time these days ticket presentations are either PDF files/ Mobile Tickets.
TICKETS
WITH ELECTRONIC FORMATS
PDF
tickets are normally sent out between 24-48 hours prior to the event for
our customers to print at home at their own ease.
Mobile
Tickets are also normally transferred 24-48 hours before the match, according
to the club liable to release them. Customers may require to download an
application in order to receive them to present and stadium entry points. In
all cases, exact directions are always emailed to the buyers as per their
ticket selections.
PHYSICAL/
PAPER TICKETS
Ticket
providers/ suppliers try to dispatch all tickets 3-5 days prior to the event
and you are directed by email when they are sent. After receiving confirmation
of dispatch, you can assume delivery of the tickets the following day for the UK, or for international deliveries, it can take1-3 days. In some cases tickets can be provided
on the day of the event or the seller will ask you to collect the tickets nearby.
If you are afraid that this will not give you sufficient time to reach the
event, please contact us so we can arrange an alternate delivery method. If you
are traveling from overseas to see a football match or any other event, we
encourage you to share a local delivery address or hotel address nearby in
Match City.
How are tickets delivered?
ELECTRONIC
FORMAT TICKETS
PDF
files are the most expedient form of tickets. These tickets are delivered
electronically either via email or through a devoted application and you can
expect to receive them directly after they are sent to you. Usually, 24-48 hours
prior to the match.
In all cases, exact directions are always emailed to the buyers as per their ticket selections. We also make sure that customers received their tickets within decided time periods.
PHYSICAL/
PAPER TICKETS
We
always use secure delivery methods to send tickets depending on your location.
If the tickets are sent within the UK, they will be posted via any Next Day
Delivery Method / Hand Delivery or by Private Courier and will require a
receiving. Delivery time duration depends on the delivery method chosen at
purchase. If they are being supplied to your hotel in Italy / Spain / Germany /
Netherlands or Portugal the sellers may use courier companies or any other private
well-known companies.
Customers
are advised to provide a secure address to make sure someone is available to
sign for the receiving letter. If you are staying in a hotel you can allow
anyone at the hotel to accept the delivery on your behalf. If no one is
available to confirm the delivery, your postman will leave a "while you
were out card" and you will be able to collect your envelope from your
local Organizing Office. The sorting office address will be mentioned on the back
of the card. If you have not received a card or you have not been given a
tracking number, please contact us as soon as possible through our 24/7 Helpline
number. For international bookings, tickets may be sent via FedEx, DHL, UPS, or
any other International Courier Service. These courier companies provide online
tracking to confirm fast and safe deliveries.
Can I change my delivery address?
Customers
can contact our customer service team through our 24/7 helpline or by email to
update their delivery address. Please have your Order Reference Number in hand
so we can find your order. If there will be any change in shipping costs by
changing the delivery address you will be charged or refunded that amount.
Why have I been asked to provide
Proof of Billing Address?
Due
to the increasing number of fraudulent debit/credit cards, you may be requested
to provide written evidence to verify the correct details match to the billing
address of the credit card. We keep your personal information safe and secure conferring
to our Privacy Policy. Failure to send documents proofs by the time limit will
result in your order cancellation.
Can I cancel my tickets once
purchased?
Worldwideticketsandhospitality.com
does not have an exchange, refund, or cancellation policy unless the event is canceled completely and not postponed. If an event is postponed and you are
not able to appear, we cannot offer any refunds. This is also stated in our
Terms and Conditions. We do however offer you the prospect to resell your
tickets on our website to recover any lost payments.